Customers are unable to access their money at NatWest, RBS and Ulster Bank due to a web outage (Picture: Shutterstock)

A major UK bank is down leaving thousands unable to access their online accounts.

Customers are unable to access their money at NatWest, RBS and Ulster Bank due to a web outage.

The Royal Bank of Scotland, a subsidiary of the NatWest group, said the company was experiencing ‘connection issues’.

An online post reads: ‘We have been receiving reports that the online banking and mobile app are experiencing connection issues.

‘We are currently looking into getting this resolved. Thanks so much for your patience.

‘We’re sorry for any inconvenience. Please try again later.’

NatWest told customers on social media they were ‘working hard to get things resolved as soon as possible but has not been provided a time frame’.

Got a story? Get in touch with our news team by emailing us at webnews@metro.co.uk. Or you can submit your videos and pictures here.

For more stories like this, check our news page.

Follow Metro.co.uk on Twitter and Facebook for the latest news updates. You can now also get Metro.co.uk articles sent straight to your device. Sign up for our daily push alerts here.


MORE : Latest money news: Cheapest supermarkets in September revealed


MORE : Latest money news: Co-op bank app and website down with customers reporting issues


MORE : Latest money news: Martin Lewis explains how to get £1,700 energy bill help from British Gas