What compensation is there for disrupted train services?published at 12:06 Greenwich Mean Time
If your train has been delayed or cancelled this morning, you’re not alone – many services in Wales, western England, and to-and-from London have been affected by this weekend’s storm.
Here’s a look at what some of those operators are saying you can do with your tickets:
South Western Railway
If your train is delayed by 15 minutes or more, you could be entitled to claim compensation through South Western Railway’s Delay Repay scheme., external
Great Western Railway
Tickets for many of its delayed trains today will be accepted on Great Western Railway’s services tomorrow, including on peak-time trains – but if you decide to no longer use your train ticket you could claim a refund., external
West Midlands Railway
Compensation can be claimed on West Midlands Railways services that have been delayed by at least 15 minutes., external
Greater Anglia
Journeys on Greater Anglia that are delayed by 15 minutes or more can claim for compensation. , external
You’ll be able to travel on earlier or later services if you have an advance ticket on a cancelled service between Liverpool Street and Stansted Airport, Liverpool Street and Cambridge or Cambridge North, Stratford and Bishops Stortford, and Stratford and Meridian Water.
Transport for Wales (TfW)
Tickets on its services today can be used tomorrow and ticket acceptance on other train operators may be available, but passengers should check TfW’s website, external before travel.
You could also claim compensation, external if one of TfW’s services is delayed or cancelled and you arrive at your destination more than 15 minutes later than scheduled. Refunds are available if you decided not to travel because of a delay or cancellation.
